[RTC List] Suddenlink

[Marc Chaton]

Got this from our Rep at Suddenlink:

I'm with Suddenlink, at corporate HQ.  You can verify me here:  http://www.dslreports.com/forum/r19826257-Suddenlink-Tech-Support.  For our residential customers who have noticed download-speed issues in Humboldt County, Calif., I provide below a simplified summary of the problem and our efforts to address it.  To date, it appears this problem is largely limited to peak traffic times – which generally occur in the evening, after 4 pm local time.
1.  Approximately three months ago, we anticipated a need for additional bandwidth to the Internet in Humboldt County, based on customer bandwidth-consumption trends – and we immediately placed an order for that additional bandwidth from the only vendor in the area that can provide it.
2.  Typically, this vendor fulfills our orders in a matter of days.  However, in this particular case – for reasons that have still not been adequately explained to us by the vendor – it has not yet fulfilled our order, and it continues to tell us there will be further delays.  Our repeated communications regarding the urgency of the situation have not persuaded the vendor to move faster.  If we could order the additional bandwidth to the Internet from another vendor, we would, but again, this vendor is the only option for us in Humboldt County.
3.  We are now in the process of attempting an alternative solution, which we hope will temporarily restore download speeds during peak traffic times for the overwhelming majority of our customers in Humboldt County, until we can persuade the vendor in question to expedite delivery of the additional capacity we have ordered.
4.  We are also reviewing additional options for placing pressure on this vendor, so it hopefully will not further delay our order.
We apologize to all customers who are affected by this issue.  Please be assured we are attemptingeverythingin our control to expedite both temporary and long-term solutions.
Thank you.
Pete Abel - 314-315-9346 (o)  314-550-7080 (c)

Marc Chaton
Infinite Consulting Services
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