[RTC List] Suddenlink

[Ashley Bailey]

It sounds like this is becoming a real problem. I've been watching the
RTC list blow up over this issue the past few weeks and it might be
something to take a closer look into. 
Is everyone unhappy with their service? Are these long term problems?
I have Suddenlink at home, myself, and have issues as well (but I have a
weird router situation so it's hard to tell if it's their problem or
mine.)
I think the real call to action will be if all of you express what your
own situations have been like with their internet services and how you
keep being ignored. 
If anyone is interested in looking more into this, I could write an
article for the paper and maybe that would help get something done.
Please feel free to contact me if this interests you.

Ashley Bailey
The Eureka Reporter
707-269-7433


-----Original Message-----
From: list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org]
On Behalf Of Winter Faulk
Sent: Monday, October 27, 2008 11:56 AM
To: list at redwoodtech.org
Subject: Re: [RTC List] Suddenlink

I spoke with suddenlink today, they called me for a change. Last night
they replaced some hardware that was causing most of the packet loss
that people were having. They also told me that they would be
replacing some more hardware tonight between 2am and 5am and that they
have put in an order for a new OC3 for the area to help with the
bandwidth problems during peak hours. I would recommend everyone that
has had problems to call the billing department at suddenlink and tell
them they owe you a refund for not providing the service they
guarantee.

-Winter

On Sun, Oct 26, 2008 at 10:05 AM, John Hauser <jhauser at pobox.com> wrote:
> their problems with 20%-50% packet loss out of humboldt county this
morning
> seem to originate at the "next hop" in sanjose with their own piece of
> equipment:
> s208-180-36-65.snjs.ca.sta.suddenlink.net
>
> above.net (which they use once the packets have hit suddenlink's
lufkin
> texas facility) looks to be having problems also this morning but
those may
> be cascading problems related to their san jose problem.
>
> On Sun, Oct 26, 2008 at 9:33 AM, Robert Tucker <tucker at covad.net>
wrote:
>>
>> I just got off the phone with Suddenlink support. Their take is that
there
>> is a router problem upstream and they're investigating. No ETA or
clear idea
>> as to whose problem it is.
>>
>> I've been getting crappy service for about a week. I'm going to give
it a
>> few more days then think hard about going back to SBC. DSL top speeds
are
>> slower but the network was always ultra reliable.
>>
>> Tucker
>>
>>
>>
>> G W Bell wrote:
>>>
>>> Question:  Isn't there a Suddenlink Rep who is an RTC member?  If
so,
>>> have you tried to go on-line this morning?  Like betweent 6 AM and 9
AM?
>>>
>>> I have threatened to switch to SBC several times since Suddenlink
took
>>> over from Cox in this area, but problems in the past seemed to go
away.
>>>  There have been a few problems reported on this list recently, but
they
>>> didn't seem to affect me (either I wasn't trying to go on-line, was
out of
>>> town, whatever..).  I checked DSL Reports once I got on-line this
morning
>>> and Suddenlink's performance record is really pathetic.
>>>
>>> Hey, Suddenlink, if you ever bother to check this list, are you
going to
>>> fix the problem?  Or don't you care?  Let us know so I should plan
to switch
>>> provders.
>>>
>>> George
>>>
>>>
------------------------------------------------------------------------
>>> You live life beyond your PC. So now Windows goes beyond your PC.
See how
>>> <http://clk.atdmt.com/MRT/go/115298556/direct/01/>
>>>
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>>
>>
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-- 
Thank you,

+================+
 Winter Faulk
 nox.freak at gmail.com
 http://down-time.com
+================+

"But I, being poor, have only my dreams;
I have spread my dreams under your feet;
Tread softly because you tread on my dreams."
-William Butler Yeats

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