[RTC List] Suddenlink performance the last 5 days

[robert beckerdite]

Everyone,
  Thanks for all the feedback.  The issues were actually the result of individual problems one was bad line quality and the other appears to be a router failing.  Suddenlink was very responsive in addressing these issues and while one of them continues at this point it is not any fault of theirs.  I will admit recently being frustrated with the bandwidth available form AT&T and so consider Suddenlink an option especially if you need more download bandwidth.  I do find in general AT&T is a bit more reliable and uptime is my primary criteria for an ISP.  
 
Thanks again,
Rob Beckerdite
 



> Date: Tue, 14 Oct 2008 23:36:00 -0700> From: vantek at humboldtonline.com> To: list at redwoodtech.org> Subject: Re: [RTC List] Suddenlink performance the last 5 days> > Winter,> > It definitely looks like a Suddenlink problem then. My guess is that they> have a bandwidth bottleneck upstream. It could be a router issue on their> network though. Either way, I don't think that they can blame AT&T, or> anyone else, for the problem.> > I've seen this sort of thing before on many other ISPs, and chances are> that they are simply choosing not to purchase additional capacity in order> to keep up with their customer's growing demand for bandwidth. Eventually,> the network reaches a "choke point", which has the effect of slowing> everything down. I'm sure that the customer service reps at Suddenlink> have no clue whatsoever as to what is going on. Those kinds of decisions> are made by the bean counters, not the tech people. Customers have> absolutely no way of reaching anyone who would be in a position to tell> them what is really going on.> > > -- > William Van Hefner> President> > Vantek Communications, Inc.> e-mail: van at humboldtonline.com> > > On Tue, October 14, 2008 8:05 pm, Winter Faulk wrote:> > William,> >> >> > Thanks for clearing that up.> >> >> > As for the trace route it is still in there network> > The hop that has given me the most problems is hop 5 witch is> > (sjoeosr03-10gex1-1.pac.sta.suddenlink.net - 66.76.175.34)> >> >> > -Winter> > > _______________________________________________> List mailing list> List at redwoodtech.org> http://redwoodtech.org/mailman/listinfo/list_redwoodtech.org
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