[RTC List] Suddenlink performance the last 5 days

Tue Oct 14 20:05:55 PDT 2008

William,

Thanks for clearing that up.

As for the trace route it is still in there network
The hop that has given me the most problems is hop 5 witch is
(sjoeosr03-10gex1-1.pac.sta.suddenlink.net - 66.76.175.34)

-Winter

On Tue, Oct 14, 2008 at 7:35 PM, William Van Hefner
<vantek at humboldtonline.com> wrote:
> Winter,
>
> If the timeouts begin somewhere beyond Suddenlink, it would seem as the
> problem is with their underlying provider or perhaps somewhere upstream
> from them. If you'd like to post a traceroute copy, I'm sure that there
> are plenty of people on the list who could interpret it.
>
> As for AT&T, they most certainly do own all of the fiber that goes in/out
> of Humboldt County. However, as a licensed public utility, AT&T can not
> legally refuse to sell capacity to Suddenlink if it has it available (it
> does). That type of discrimination would land them in court really fast. I
> don't believe that AT&T is anywhere near capacity right now, as I've never
> had a single carrier or reseller tell me that they couldn't sell me
> service here due to capacity issues. That happened routinely before the
> current fiber route was installed. Any Joe Blow with $400-$500 a month to
> spend can buy a T1 around here with no problem whatsoever. If I can buy
> capacity that easily, there's no reason why Suddenlink shouldn't be able
> to.
>
>
>
> --
> William Van Hefner
> President
>
> Vantek Communications, Inc.
> e-mail: vantek at humboldtonline.com
>
>
> On Tue, October 14, 2008 3:35 pm, Winter Faulk wrote:
>> The trace routes show that the drops are about 4 hopes outside of my
>> network. It goes from being 10+/-ms to being 200-600ms.
>>
>> As for the AT&T problem it was what Suddenlinks tech support was
>> telling some people, but I was also under the impression that AT&T owned
>> the hardware on both sides of the fiber if not the fiber and therefor you
>> had to lease your connection through them or through someone that already
>> is leasing the connection from AT&T.
>>
>> -Winter
>>
>>
>> On Tue, Oct 14, 2008 at 2:30 PM, William Van Hefner
>> <vantek at humboldtonline.com> wrote:
>>
>>> Just a guess here, as I don't use Suddenlink, but do you have any way
>>> of checking the number of packet errors and/or timeouts? Are some of the
>>>  pings never completed at all? A traceroute would probably be a lot
>>> more revealing than a simple ping test.
>>>
>>> As for the line about AT&T refusing to sell Suddenlink more capacity,
>>> that's BS. It may have been true before they installed the fiberoptic
>>> link into Humboldt County, but it certainly isn't the case now. Besides,
>>> it's not like you have to go through AT&T directly to buy high-capacity
>>> Internet access, anyway. I highly doubt that Suddenlink even uses AT&T
>>> as their datacomm provider, as they are generally more expensive to get
>>> service from than others. There are dozens of ISPs, CLECs, carriers and
>>>  resellers who will be glad to sell you as much capacity as you want
>>> around here. A lot of them will bundle phone service with capacities of
>>> a T1 or higher as well.
>>>
>>>
>>> William Van Hefner
>>> President
>>>
>>>
>>> Vantek Communications, Inc.
>>> vantek at humboldtonline.com
>>>
>>>
>>> On Tue, October 14, 2008 2:08 pm, John Hauser wrote:
>>>
>>>> i don't pay attention to ping times but i do have snmpd enabled on my
>>>>  home router and graph my network traffic with mrtg through the
>>>> suddenlink connection.
>>>>
>>>> in the past week, i haven't gotten more than about 60% of normal
>>>> speeds and usually less than half of what i normally get. as winter
>>>> indicated, it's been about 3-4 weeks since i've gotten a solid
>>>> 1280kB/s download
>>>> speed. Another indicator is that off-site backup jobs (data incoming
>>>> to me) that used to take 30-45 minutes in the early hours of the
>>>> morning have been taking at least twice as long as they used to to
>>>> finish.  So it's not just an after school/after dinner/"everybody
>>>> jumping on the cable 'net at the same time" phenomenon like used to
>>>> occur in the bay area.
>>>>
>>>> On Tue, Oct 14, 2008 at 12:47 PM, Winter Faulk <nox.freak at gmail.com>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>> Its been about three weeks for me. Mid last week it started to get
>>>>> better.
>>>>>
>>>>> The ping times were really bad after about 4-5pm jump from 40ms to
>>>>> 200-600ms. From what I have heard Suddenlink is having two problems,
>>>>>  one AT&T will not sell them any more bandwidth (this is what they
>>>>> have told people on the phone), two they are having problems with
>>>>> some of there hardware (This is from a tech, not form support)
>>>>>
>>>>> On Tue, Oct 14, 2008 at 12:33 PM, robert beckerdite
>>>>> <robert at beckerdite.com> wrote:
>>>>>
>>>>>
>>>>>> Has anyone else seen strange/bad performance from Suddenlink over
>>>>>> the
>>>>>>
>>>>> last 5
>>>>>> or so working days? I have two customers that are having real
>>>>>> trouble
>>>>>>
>>>>> with
>>>>>> connections and both are connecting through Suddenlink.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Rob Beckerdite
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ________________________________
>>>>>>
>>>>>>
>>>>>>> Date: Tue, 7 Oct 2008 20:49:48 -0700
>>>>>>> From: bob at morsemedia.net
>>>>>>> To: list at redwoodtech.org
>>>>>>> Subject: [RTC List] Thursday's Meeting: EAST!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please mark your calendars and plan to attend this month's RTC
>>>>>>> meeting Thursday, October 9th, at 5:30 pm at the Humboldt Area
>>>>>>> Foundation's
>>>>>>> Conference Room, 373 Indianola Rd.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The featured presentation will be students from Eureka High
>>>>>>> School's
>>>>>>> EAST Lab. Don't miss this opportunity to learn why the EHS EAST
>>>>>>> Lab
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>>>>>>> Youth Relay for Life,
>>>>>>> the EHS Blood Drive, Hero – a relay on horseback which has
>>>>>>> raised over $57,000 for the American Cancer Society, Academic
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>>>>>>> just a few.
>>>>>>>
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>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Thank you,
>>>>>
>>>>>
>>>>>
>>>>> +================+
>>>>> Winter Faulk
>>>>> nox.freak at gmail.com http://down-time.com +================+
>>>>>
>>>>>
>>>>>
>>>>> "But I, being poor, have only my dreams;
>>>>> I have spread my dreams under your feet;
>>>>> Tread softly because you tread on my dreams."
>>>>> -William Butler Yeats
>>>>>
>>>>>
>>>>>
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>>>>>
>>>>>
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>>
>>
>>
>> --
>> Thank you,
>>
>>
>> +================+
>> Winter Faulk
>> nox.freak at gmail.com http://down-time.com
>> +================+
>>
>>
>> "But I, being poor, have only my dreams;
>> I have spread my dreams under your feet;
>> Tread softly because you tread on my dreams."
>> -William Butler Yeats
>>
>>
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-- 
Thank you,

+================+
 Winter Faulk
 nox.freak at gmail.com
 http://down-time.com
+================+

"But I, being poor, have only my dreams;
I have spread my dreams under your feet;
Tread softly because you tread on my dreams."
-William Butler Yeats