[RTC List] Suddenlink performance the last 5 days

Tue Oct 14 19:35:31 PDT 2008

Winter,

If the timeouts begin somewhere beyond Suddenlink, it would seem as the
problem is with their underlying provider or perhaps somewhere upstream
from them. If you'd like to post a traceroute copy, I'm sure that there
are plenty of people on the list who could interpret it.

As for AT&T, they most certainly do own all of the fiber that goes in/out
of Humboldt County. However, as a licensed public utility, AT&T can not
legally refuse to sell capacity to Suddenlink if it has it available (it
does). That type of discrimination would land them in court really fast. I
don't believe that AT&T is anywhere near capacity right now, as I've never
had a single carrier or reseller tell me that they couldn't sell me
service here due to capacity issues. That happened routinely before the
current fiber route was installed. Any Joe Blow with $400-$500 a month to
spend can buy a T1 around here with no problem whatsoever. If I can buy
capacity that easily, there's no reason why Suddenlink shouldn't be able
to.

-- 
William Van Hefner
President

Vantek Communications, Inc.
e-mail: vantek at humboldtonline.com

On Tue, October 14, 2008 3:35 pm, Winter Faulk wrote:
> The trace routes show that the drops are about 4 hopes outside of my
> network. It goes from being 10+/-ms to being 200-600ms.
>
> As for the AT&T problem it was what Suddenlinks tech support was
> telling some people, but I was also under the impression that AT&T owned
> the hardware on both sides of the fiber if not the fiber and therefor you
> had to lease your connection through them or through someone that already
> is leasing the connection from AT&T.
>
> -Winter
>
>
> On Tue, Oct 14, 2008 at 2:30 PM, William Van Hefner
> <vantek at humboldtonline.com> wrote:
>
>> Just a guess here, as I don't use Suddenlink, but do you have any way
>> of checking the number of packet errors and/or timeouts? Are some of the
>>  pings never completed at all? A traceroute would probably be a lot
>> more revealing than a simple ping test.
>>
>> As for the line about AT&T refusing to sell Suddenlink more capacity,
>> that's BS. It may have been true before they installed the fiberoptic
>> link into Humboldt County, but it certainly isn't the case now. Besides,
>> it's not like you have to go through AT&T directly to buy high-capacity
>> Internet access, anyway. I highly doubt that Suddenlink even uses AT&T
>> as their datacomm provider, as they are generally more expensive to get
>> service from than others. There are dozens of ISPs, CLECs, carriers and
>>  resellers who will be glad to sell you as much capacity as you want
>> around here. A lot of them will bundle phone service with capacities of
>> a T1 or higher as well.
>>
>>
>> William Van Hefner
>> President
>>
>>
>> Vantek Communications, Inc.
>> vantek at humboldtonline.com
>>
>>
>> On Tue, October 14, 2008 2:08 pm, John Hauser wrote:
>>
>>> i don't pay attention to ping times but i do have snmpd enabled on my
>>>  home router and graph my network traffic with mrtg through the
>>> suddenlink connection.
>>>
>>> in the past week, i haven't gotten more than about 60% of normal
>>> speeds and usually less than half of what i normally get. as winter
>>> indicated, it's been about 3-4 weeks since i've gotten a solid
>>> 1280kB/s download
>>> speed. Another indicator is that off-site backup jobs (data incoming
>>> to me) that used to take 30-45 minutes in the early hours of the
>>> morning have been taking at least twice as long as they used to to
>>> finish.  So it's not just an after school/after dinner/"everybody
>>> jumping on the cable 'net at the same time" phenomenon like used to
>>> occur in the bay area.
>>>
>>> On Tue, Oct 14, 2008 at 12:47 PM, Winter Faulk <nox.freak at gmail.com>
>>> wrote:
>>>
>>>
>>>
>>>> Its been about three weeks for me. Mid last week it started to get
>>>> better.
>>>>
>>>> The ping times were really bad after about 4-5pm jump from 40ms to
>>>> 200-600ms. From what I have heard Suddenlink is having two problems,
>>>>  one AT&T will not sell them any more bandwidth (this is what they
>>>> have told people on the phone), two they are having problems with
>>>> some of there hardware (This is from a tech, not form support)
>>>>
>>>> On Tue, Oct 14, 2008 at 12:33 PM, robert beckerdite
>>>> <robert at beckerdite.com> wrote:
>>>>
>>>>
>>>>> Has anyone else seen strange/bad performance from Suddenlink over
>>>>> the
>>>>>
>>>> last 5
>>>>> or so working days? I have two customers that are having real
>>>>> trouble
>>>>>
>>>> with
>>>>> connections and both are connecting through Suddenlink.
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> Rob Beckerdite
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ________________________________
>>>>>
>>>>>
>>>>>> Date: Tue, 7 Oct 2008 20:49:48 -0700
>>>>>> From: bob at morsemedia.net
>>>>>> To: list at redwoodtech.org
>>>>>> Subject: [RTC List] Thursday's Meeting: EAST!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please mark your calendars and plan to attend this month's RTC
>>>>>> meeting Thursday, October 9th, at 5:30 pm at the Humboldt Area
>>>>>> Foundation's
>>>>>> Conference Room, 373 Indianola Rd.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The featured presentation will be students from Eureka High
>>>>>> School's
>>>>>> EAST Lab. Don't miss this opportunity to learn why the EHS EAST
>>>>>> Lab
>>>>>> has earned recognition as one of the top service learning
>>>>>> programs in the United States. In this elective program students
>>>>>> are challenged to identify areas of need in the community and
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>>>>>> Youth Relay for Life,
>>>>>> the EHS Blood Drive, Hero – a relay on horseback which has
>>>>>> raised over $57,000 for the American Cancer Society, Academic
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>>>>>> "Drive 2 Stay Alive", to name
>>>>>> just a few.
>>>>>>
>>>>>> The Redwood Technology Consortium (RTC) is a non-profit, public
>>>>>>  benefit corporation organized to serve as the primary
>>>>>> information and educational resource on issues related to the
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>>>>>>
>>>>>>
>>>>>>
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>>>>>>
>>>>>
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>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Thank you,
>>>>
>>>>
>>>>
>>>> +================+
>>>> Winter Faulk
>>>> nox.freak at gmail.com http://down-time.com +================+
>>>>
>>>>
>>>>
>>>> "But I, being poor, have only my dreams;
>>>> I have spread my dreams under your feet;
>>>> Tread softly because you tread on my dreams."
>>>> -William Butler Yeats
>>>>
>>>>
>>>>
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>
>
>
> --
> Thank you,
>
>
> +================+
> Winter Faulk
> nox.freak at gmail.com http://down-time.com
> +================+
>
>
> "But I, being poor, have only my dreams;
> I have spread my dreams under your feet;
> Tread softly because you tread on my dreams."
> -William Butler Yeats
>
>
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